Refund policy

We want you to be completely satisfied with your purchase.

Return Window

  • Returns are accepted within 7 days from the date of delivery.

Return Conditions

  • Item must be unused, undamaged, and in original packaging.

  • Products showing signs of wear, scratches, or damage caused by the customer may be eligible for partial refunds only.

Return Process

  • Within Lahore: Our delivery team can collect the product at no extra cost.

  • Outside Lahore: Customers are responsible for return shipping costs.

Refunds

  • After inspection, refunds will be processed via bank transfer or mobile wallet, as per the customer’s preference.

  • If the product is found to be used or damaged, a partial refund may be issued at Looxure’s discretion.